In this case contact our support and specify the following information:

  • What kind of error occurred during the activation process
  • Link to the site where you bought the product
  • Your account ID on the site (it is specified in your account in the "Settings" section) or email  you used to make an order
  • What product did you buy
  • Screenshot with information what you enter in the Steam client, and also how you do it
  • Screenshot with error notifications after key entry
  • Screenshot of your Steam library

We will definitely help you to find a solution to the problem with product activation!